Pathetic Service from Standard Bank Insurance

On August 7, I wrote a review about the poor service I received from Standard Bank Home Insurance after submitting a claim and complaint regarding the *********** plumbers they sent to replace my geyser. Not only did they replace my copper pipes with plastic ones, but they also failed to bond the geyser and botched the installation of the return valve. After installation, the geyser didn’t work, and a new element and thermostat had to be installed.

Fast forward nearly a year, and the same element and thermostat caused problems again, according to the new company Standard Bank Insurance sent to investigate. They confirmed through tests that both the thermostat and element were faulty. After their tests, the geyser worked for only three days before failing again. I tried contacting Standard Bank, and they simply told me they were "investigating the matter." It’s now been almost a month, and I’m still waiting on Standard Bank to resolve the issue.

Is this the kind of service customers should expect when dealing with Standard Bank Home Insurance? The delays, incompetence, and complete lack of communication are unacceptable. I would advise others to seriously reconsider before using their home insurance services.