Pathetic Service from Standard Bank Insurance.

To whom it may concern, I have received horrible service from Standard Bank insurance brokers. All I had asked for was a no-claims letter so as to be able to claim from the City of Cape Town for damage to my Gate sensor. I called yesterday and kept being shifted from pillar to post…someone comes on the line, takes my details, asks me to wait on the line, a second person comes….we go through the process again….over and over…I spoke to almost 8 people yesterday…. Eventually one Leila of the Claims Department assured me I would receive the document before close of business yesterday. That never happened. I called again this morning…and have already spoken to 3 people…I am told by one gentleman Wendoh that Leila is not in the office and that she would get back to me upon her return. If this is the nature of service offered by Standard bank Insurance I am more than happy to move back to OOBA. In fact I have made a decision that I will be taking my insurance back to OOBA as pathetic doesnt even begin to describe the levels of service by Standard Bank Insurance Brokers.

Dennis.