Pathetic service from standard Bank insurance!

On the 16th of June we noticed a leak In our kitchen ceiling. It seems like a pipe burst. We reported it on the standard bank app. We received no calls, emails or follow ups. We logged a new claim with pictures on 22/06/2022. Claim number is 22/161606. Still we received no feedback. We tried to call many times however our calls get cut even after holding on for an hour! On the 2nd of July the following email was sent to customer care "Good day. I logged a claim on 16/06/2022 then again in 22/06/2022 as I we received no response. We have still not received a response. Our pipe in our kitchen roof leaked and caused a hole in the ceiling that needs to be fixed. Kindly note that the longer it is left the worse the damage will be and we have not heard from our insurance at all. Our claim number is 22/161606

Today is the 24th of July. Over a month later and we still have not heard anything from Standard Bank !