Pathetic Service from Standard Bank Home Insurance

I logged a call on Wednesday 10/11/2021 regarding my geyser that had burst earlier that morning.The geyser was fixed the same day which I was very satisfied with however our bathroom ceiling was damaged due to the water laying on top of it ,they sent out a contractor which started the job on the Friday. They removed the ceiling, however when they removed it ,they discovered a second ceiling which was in very bad shape and was very moldy and stinks,I asked them to not just replace the ceiling but to remove that and then replace that as it does not make sense to me to just put a board over something which is clearly a health hazard and in addition I had also asked them their opinion and they had also said it’s not a good idea to leave it ,it should be removed.That’s where I started getting the runaround,the contractor packed up and left the ceiling exposed because they said they had only quoted to remove one ceiling ,and I started getting different answers from the standard bank insurance consultants . , one immediately said it was declined , the next said that they waiting for the photos from the contractors before a decision could be made and then it was a back and forth between those answers,with no feedback from their side,I had to constantly call to find out what’s happening,I then emailed a complaint and finally someone called me, but once again it was to say they had received the complaint and they would call the contractor and get back to me.That was Monday ,22 November , I still have no feedback and no ceiling in my bathroom for 2 weeks now.I am really disgusted and disappointed in the service I’ve gotten.I definitely would not recommend this Insurance.