Pathetic Service From Standard Bank Building Claims

A horrible and disappointing experience with Standard Bank Insurance building claims customer service. I called in at 8:15 am on the 29th July 2025 i was kept on hold for an unacceptable 42 minutes before being connected to a consultant. Once I got through To make matters worse, the agent was so unprofessional I requested to follow up on my claim as I called in the previous day to lodge my claim and I was promised an assessor will be at my premises after 12pm I sat and waited the entire day no one came today the lovely rude agent MONIQUE MARTIN states to me there was an issue no service provider was appointed if I did not call no one would advise me that i then requested for a team leader she placed me on hold for over 20 minutes without getting back to me advise she is still wiht me , I then spoke with TSEGO MANYAMA that didn't provide adequate assistance. Considering the lengthy wait time and subpar service I explained my whole story I was on that call for over an hour and my airtime got finshsed as a TL she couldn’t even call me back I had to them call back myself waited another 49 minutes to get to an agent ,I expect better from Standard Bank Insurance. I hope they take steps to improve their customer experience and reduce wait times as this was a horrible experience !!!!