PATHETIC SERVICE!

It is with a very huge disappointment that I'm writing this review to share my experience with this company. I lodged a claim on 21st July and, since then I have received only 2 emails from the consultant handling my claim. The only time I got to speak to her and actually asked for details of her manager, she promised to get back to me in an hour and never did. In this period my phone bill has shot up because I have had to make several calls to beg and dig for updates as it seems no one thinks I deserve to get them. I took a comprehensive cover which provides for a courtesy car and I only received that 14 days after the accident. Even to date, I still have to dig for informatiin on next steps This is absolute disservice!