Pathetic Service - Disgusted by the way Standard Bank treats its customers

I have been calling Standard Bank Insurance from 23 December 2022 for an insurance claim. I have spoken to about four people and none of them are equipped to handle simple enquiries such as why a claim has not been refunded/paid. Every call that I made, the consultants had asked me for photos, of which I supp****. The insurer also requested photos of the completed work of which I supp****. Then they got an assessor to call me today (21/02/2023) to assess the damages. I informed the assessor the work was done by a private company and I had supp**** the invoice to standard bank for a refund. On every call that I made, I have asked to speak to managers, team leaders, executive complaints - all are busy in meetings. No person in management is available at Standard Bank. I sent an escalation email to Joey Lategan - still no response. I hope to get a call/email from a person in authority if they can excuse themselves from a meeting that has been going on since December 2022