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Shaida L

1 reviews | Active since Aug 2022

30 Aug 2022, 11:17

PATHETIC SERVICE CONTINUES @ STANDARD BANK INSURANCE.

Since my Review on "Hello Peter" on the 5/8/2022 I'm yet to get finalization on my Storm Claim. Been through to many Complaints Department in Standard Bank and waited turnaround times but NO RESOLUTION. It's now going to be 5 months since the floods and I haven't even started with Repairs to my home. I call in to Speak to the handler of my Claim, she is never Available...even after leaving messages she doesn't return my Calls. So much for Transparency and Good Service from Standard Bank Insurance. Such Appalling Service. Is this Standard Bank Insurance tactics...make a person so fed up that they Accept whatever Settlement is handed to them??? Please I need to know why my Insurance Claim is on hold for so long? Or would Standard Bank rather prefer Me going to the OMBUDSMAN to get my Answers???

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Replies (2)
SL
Shaida L's update31 Aug 2022, 13:36
Reviewer Update
I have been to many Complaints Department within Standard Bank but with NO RESOLUTION. Been to CRC and Standard Insurance Complaints and even the Executive Insurance Department, have Patiently awaited the turnaround times of 8days of each Department but still nothing has been done. Have called numerous times leaving a message which has been ignored by my Handler Palesa Mbote to call me back. Is it Standard Bank's motto to " Treat Client's as if THEY don't MATTER?"....well it should be. At least give the Courtesy of an Explanation of why it takes 5 months to Settle a Claim??? So I would know the way forward. Either contacting an Attorney or the OMBUDSMAN.
SL
Shaida L's update15 Nov 2022, 11:58
Reviewer Update
I finally received some compensation for my Claim. But I'm still waiting for an Invoice which I submitted to Lutendo Ndou from Standard Bank Insurance to be Paid out. Tried contacting him via e-mail and watsapp but it was futile. I guess Standard Bank Insurance is Done with Me... At least advise Me of the Outcome not leave Me in the Dark, just like how my whole Claim was handled.