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sher.jaket sher.jaket
1 reviews | Active since Jan 2017
18 Feb 2021, 10:51
PATHETIC SERVICE
We have been trying to get hold of Standard Bank Insure for the last three weeks. Last week I was on hold for nearly an hour and yesterday I was on hold for nearly two hours (we have screenshots of the call as proof).
Finally, I was able to get through this morning, and the person that helped me said he would call me back but I have not received a call.
If this is the service that Standard Bank Insure customers receive, then rather refund us our premiums and we will go to any other company.
Our safety and security is now compromised by Standard Banks' inefficiency and inability to answer a call.
So, let see if we can make this work. PLEASE CAN SOMEONE CALL US SO WE CAN PUT IN A CLAIM!!!
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sher.jaket sher.jaket's updateReviewer Update
03 Mar 2021, 22:53So finally after two weeks of trying to get though to you, we finally received a call.
We have logged our claim to repair our floors and gate.
An inspector came to look at the floors two weeks ago. We have not heard back from anyone.
When we try to call him, no one picks up.
More concerning, it has now been a month that we have not had a working gate and no one from Standard Bank has called regarding this.
If you are unable to assist, I will pay for the repairs and the replacement of the floors myself and I expect you to reimburse me in full.
I expect a response within 24 hours.
Let's see if you can get that right.
We have logged our claim to repair our floors and gate.
An inspector came to look at the floors two weeks ago. We have not heard back from anyone.
When we try to call him, no one picks up.
More concerning, it has now been a month that we have not had a working gate and no one from Standard Bank has called regarding this.
If you are unable to assist, I will pay for the repairs and the replacement of the floors myself and I expect you to reimburse me in full.
I expect a response within 24 hours.
Let's see if you can get that right.
ss
sher.jaket sher.jaket's update03 Mar 2021, 22:53
Reviewer Update
So finally after two weeks of trying to get though to you, we finally received a call.
We have logged our claim to repair our floors and gate.
An inspector came to look at the floors two weeks ago. We have not heard back from anyone.
When we try to call him, no one picks up.
More concerning, it has now been a month that we have not had a working gate and no one from Standard Bank has called regarding this.
If you are unable to assist, I will pay for the repairs and the replacement of the floors myself and I expect you to reimburse me in full.
I expect a response within 24 hours.
Let's see if you can get that right.
We have logged our claim to repair our floors and gate.
An inspector came to look at the floors two weeks ago. We have not heard back from anyone.
When we try to call him, no one picks up.
More concerning, it has now been a month that we have not had a working gate and no one from Standard Bank has called regarding this.
If you are unable to assist, I will pay for the repairs and the replacement of the floors myself and I expect you to reimburse me in full.
I expect a response within 24 hours.
Let's see if you can get that right.