Pathetic service

Good day

RE: POOR SERVICE

I hereby would like to express my dissatisfied service i have been receiving from the HOC insurance section.

On 29 December 2022 i lodged a claim for a faulty jaccuzi at my residence with claim reference 22/216024 case: ***0 and claims advisor Ntombi Maropjani.

Only on Saturday 8 January 2023 a service team was dispatched to assess the problem. They informed me that they would send the damage/ Fault report to the insurance.

On 12 January 2023 i sent n email to Ntombi only to be rep**** from her email address that i should contact the call centre number for assistance. On Friday the 13th i then logged a call and was told by the agent that my report was already sent on the Tuesday and someone would contact me to explain to me the next step.

It is now Tuesday 17 January 2023. I am absolutely disgusted and the poor service i am receiving. Your communication is virtually non existent apart from automated emails. The claims advisor has not phoned me once. My jacuzzi hs not been fixed yet i pay my premiums every month.

I expect this matter to receive urgent attention as i am considering cancelling my policy due to pathetic service from this department.