Pathetic service at Funeral cover department, WORST insurance ever!!!!!!!!

Their service is always offline. They promise to call but they don't. My dad has been struggling since November, trying to change banking details for his funeral covers but they keep on saying system is down, since November. He's always at the branch but no one seems to be helpful. Now they keep on debiting from his old account. They don't even have an option for a double debit request, if you miss a payment you will be told to wait for 14 days, so you can request for another debit order run, and you have to call them again but when you do they tell you about their poor network, such a poor service. Would never recommend it to anyone!