Pathetic service and totally unreliable

On 8 January lodged a claim and was told that assessor would contact me and come to my property on 10 January between 09h00 and 12h00. On 10 January by 11h00 no one had contacted me, so I phoned Standard Bank as I cannot take the whole day off work and needed to confirm whether anyone would turn up by 12h00. I was told by Standard Bank that they would contact the person that is meant to come to my house. No one contacted me and no one turned up. Pathetic service and totally unreliable.