Pathetic service and no concept of customer service

Horrible service from the call center and even worse from the supplier. Issue resulted due to bad workmanship. As a client I haven't had hit water for two days. Wasted time off work to deal with utter inconcideration for client time and no courtesy at all. Insurance company blames supplier for delays and supplier blames insurance company. Either way pathetic service all round. Dealing with Standard bank insurance is always a painful process as service is non existant and client centricity is a foreign concept. I hope that the sevice complaints logged are looked at as this was the worst customer experience I have ever had.