Pathetic Service

I would like to express my frustration with the horrible service I am receiving from Standard Bank Home Insurance. I logged a claim on the 30th of December 2024, regarding my garage ceiling that collapsed with some of the ceiling structures that fell onto my vehicle, after the continuous horrific storms we were having as well as my fascia board that collapsed. There was a contractor that came out the same morning after the call was logged, and thereafter he submitted his valid feedback to Standard Bank.

Till date Standard Bank has been giving us the run about and we have been speaking to various people and have not been getting proper detailed explanations as to why the claim has still not been processed. Standard Bank has stated that Management still needs to approve.

I think this is very pathetic as I am a long term client and service is disgusting. Surprisingly Standard Bank is quick to debit a customers account but unable to provide customers with the service needed and are quick to make excuses when declining a claim.