Pathetic Service

We have had a claim submitted to Standard Bank regarding the geyser in our home, the insurance cover is with Stansure. The date of the claim is 13 March 2023.

The Bank appointed 2 sets of services providers to assist with the claim, both of whom came over to our home at the same time and we were left to contact the insurer to sort iout the issue. The service provider selected by the insurer then elected to replace the item insured and we paid the excess.

However there have been incessant issues since the replacement and we have contacted the insurer on numerous occasions to assist. The insurer eventually appointed a third service provider, who came over to our home again and completed an assessment. A report was submitted by this service provider to the insurer regarding the issues requiring resolution.

Now the insurer has not made any contact with us and we have to continuously follow up with the insurer only to find that the insurer has appointed the initial service provider who provided sub par service to return and correct their error after we've asked for the service provider to not return to our home.

We contacted Stansure on 12 April 2023 and requested to speak to a Manager to assist however we were advised that there is not a single person from management at Stansure that is at work today to assist, every single member of managament is presently in meetings all at the same time.

We have been waiting for approximately a month for resolution of our initial claim but it seems that Stansure is unwilling to provide service to resolve this matter.