Pathetic service

Standard Bank truly sucks. I have submitted a claim 2 weeks ago. They send out someone to evaluate the claim. The person they send out told me he needs to do work before he can evaluate the situation. He charges me a R1000 and I pay the R1000. I have send him multiple messages about the claim without any feedback. You as a financial institute is really losing touch with reality and your customers suffer due to your incompetence of handling situations effectively. Truly disgusted with Standard Bank Insurance as it is really a disgrace. Why do I need to do all of the work and follow up and spend airtime and everything. Pathetic to say the least