Pathetic Service

Since I lodged a geyser claim about 2 months ago no feedback no update. I had to buy a new geyser because they kept quiet and I was the one who did not have hot water. They don't have interest in the matter I wonder what could happen if I had to lodge a huge claim like a house if they are so *********** to finalise a geyser claim. Florence is the claims handler but I don't even know her voice but she calls me her client.