Pathetic Service

I called in explaining that I made a claim and received my new geyser. Which technically speaking is installed outside my house in the back veranda which currently has water leaking on it. The electrician has deemed it unsafe to connect and thus have been waiting for 2 months for this to be corrected and done properly. This is outside my kitchen window and is not a part of the house structure and has no secure locking. Basically this is OUTSIDE MY HOUSE!! There is currently rain leaking on the geyser which will now incur more cost to have repaired and fixed. I have received the worst customer service and the emptiest promises I could ever imagine.