PATHETIC SERVICE!!!!

Standard bank household insurance has officially provided me with the worst service EVER!! I have registered my claim on 29/06/2020 and to date i have had no response/phone call at all . I called numerous times for feedback and no luck. i called again 03/08/2020 and a consultant advised that my claim has never ever been registered on the system . when you call to speak to a team leader or manager nobody is available to answer your call. This is my first claim and i receive this kind of service !!!! pathetic