Pathetic service

Item: Standard Bank Insurance
Rating: 1
Author: natasha B

On 15 January I put through a storm damage claim. I kept on following up and after the assessor was sent out, they had their loss adjuster sent. 2 weeks after I am told that the loss adjuster requested payout to the client and it’s with management to sign. I have requested time and again the AOL to see what exactly is being paid out. After 12 days I am now told that management wants proof of repairs for a door that they paid out in 2023. Firstly I never got paid out for any repairs in 2023 so who did std pay my funds to cos I paid for my own repairs , further the assessor and loss adjustor would have seen the new back door which I installed at my own costs. Std bank needs to stop this delaying tactic . This is the worst company to ever have insurance with. Pathetic service and the lady Lebo needs customer training. Their service is the reason why I chose to change banks

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natasha B's updateReviewer Update

20 Mar 2024, 15:09

i received a response shortly after my review that i would receive feedback within 8 days. 8 days later i am asked for proof of repairs of my previous repairs. i then advised them that i have no proof other than the pictures that the assessor and loss adjustor would have taken or i can take and sent to them. my house was flooded and all my furniture etc was damaged. so now when i ask for feedback i am still asked for proof of repairs and each time my response is i dont have paperwork for proof but there are pictures. 3 weeks later and i have now been ignored. i am sick and tired of this service. when will i receive feedback on my claim other than the useless response of wanting proof...i dont have paperwork, how much more can i say this and they have the assessors report and the loss adjustors report so what is the issue. teral should be fired from her job because clearly she lacks customer skills

natasha B's update20 Mar 2024, 15:09

Reviewer Update