Pathetic service

On Feb 25, we experienced a terrible lightening storm In Centurion,Pretoria. Due to this, our gate motor & alarm system blew. Since yesterday, we have been waiting for an assessor to come out to our place. The standard bank consultant was so bright that they assigned an assessor in Durban to assist us, & we're in Pretoria. Several calls were made to STD bank on the 26th Feb. No success or glory has been received from STD bank. My house us left unalarmed. My fear is that of my home being burglared which STD bank does not seem to understand. What more should a person need to do in order to receive service from these people who I pay on a monthly basis. The service is ridiculous. The consultants have a no care attitude. The call cut on 2 occasions and they didn't consider to call back despite having my contact details. STD bank, your service stinks and the public should know as to the stress that you allows your clients to endure. It's Friday 3:20pm and I doubt any service is yet to be received. PATHETIC PATHETIC PATHETIC PATHETIC!!!