Pathetic Service

My wife logged a claim with Standard Bank insurance on 21 January 2016 for a minoraccident she had with our personal vehicle. When logging the claim at the branch, she was told that the system is down however was assured that the claim had been logged. A few weeks later, having received no feedback of the claim, she followed up and was told no claim was recorded on the system!! She logged a complaint with Hello Peter a week ago which, as usual, promted the bank to to contact her and assured that it would be finalized and an assessor would attend to it. To this day no contact has been made and a debit order was conveniently deducted at the end of January even after she cancelled the insurance policy in early January. Thus is really pathetic and utterly poor from such a bank! We are still waiting for contact as this has taken far too long to resolve yt when it comes to collecting premiums, there seems to be no issue! SORT THIS OUT!!!