Pathetic service

Still at the branch, I am not leaving until my query has been resolved.

Today when the supply finally arrived with the window, after 30 minutes of striping the door open only then they tell me that the ordered window is incorrect. I am not sure if the person who phoned me is the manager of this Autoboys in Reitz, his name is Gert, he told me that it was not his problem that the window is incorrect. When I asked whose problem was it, he laughed, and that was when I told him that I cannot work with someone who treats his clients like that. I immediately phoned PG Glass and placed an order for the window. They told me that I will get my window tomorrow. Right now I am sitting in Standard Bank and I came to get a referrence for the lodged complaint as to take this to the insurance ombud. The gentleman assisting me, Lehlohonolo Mokoena, asked why I wanted to take the matter to the ombud, I relayed my yesterday's ordeal and immediately he said I should allow him the chance to put things right first and if I am still not happy then he will let me proceed with my measures. In less than an hour he was able to negotiate for my re-imbur*****t and also assured me that the payment will be authorised and payment will be made in days to come, as I use a different bank. He apologised for the service I have received since putting in my claim. Thank you to Lehlohonolo Mokoena(Phuthaditjhaba Branch) and Sipho Skosana(Kroonstad Branch), they have gone out line of duty to assist me and Standard Bank could do with employees like them.