PATHETIC SERVICE

I have been with standard bank for than 20 years and I recently took out a home loan and home insurance. For a first time home buyer I have had the worse experience of dealing with the claims department. I lodged a claim the next day a builder and plumber came out to view damages thereafter I was forgotten for 2 weeks until my broker said I should contact standard bank to check on progress of my claim, after complaining an assessor contacted me, we meet and thereafter forgotten AGAIN. My broker advised me again to phone standard bank. I called and I was told they apologize for not getting back to me and the lady said she doesn't have feed back as yet and she will get back to me. I still not heard from standard bank. PATHETIC SERVICE. I WILL NOT RECOMMEND STANDARD BANK TO ANYONE