Pathetic service

Hello Peter,

My house was broken into the 24th February. Standard bank gave the assessors incorrect details therefore they couldn't contact me. The assessors came to my house luckily someone was home. I have updated my details with standard bank on numerous occasions. The assessors sent through my report to them with all my updated details as well. I eventually received my claims card 17th of April after having to constantly phone them. They gave the courier company Ann incorrect cellphone number and address. Today I tried using my card after sending my ID number and last 4 digits of the claims card. It couldn't be activated because they have a cellphone number that I haven't had for 6 years. I have gone into the bank previously to change my cellphone number, I have phoned in as well already to change it. What more do I have to do. Their service is pathetic and they are ***********.