PATHETIC SERVICE

Standard Bank Insurance, you are a disgrace to the insurance industry. Waiting 35 minutes for the callcentre to answer the phone so I can log a claim is absolutely pathetic. I've tried 3 times today to log a claim, each call average 25 to 30 minutes without anyone answering. Your sorry excuse for experiencing high call volumes is worth nothing. I can just imagine what customers without the luxury of landlines must pay on telephone bills just to get a claim registered! But when it comes to the end of the month and the insurance premium needs to be paid, it happens without a glitch. You are absolutely pathetic and I will in future look at other insurance companies that are better equipped to handle high call volumes