Pathetic Service

Item: Standard Bank Insurance
Rating: 1
Author: bradley.moonsamy bradley.moonsamy

Pathetic Service. Storm Damage claim logged on 12 November 2019 online. No Communication for weeks, I had to keep on following up with call centre at 20mins a time, day after day.Loss Adjuster appointed and sent out numerous service providers to quote on repair. When following up with Standard Bank Insurance, they advise they waiting for Loss Adjuster, when following up with Loss Adjuster they advise they waiting on info from Standard Bank. Its a Circus! Out of the blue 6 weeks later I get a reply email to my follow up stating that I should acquire quotes for the repairs, now the onus is upon me after all this time waiting. I shudder to think of the general service standard as I have been dealing with a Private Banking Team!!!

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Replies (2)

bradley.moonsamy bradley.moonsamy's updateReviewer Update

15 Jan 2020, 16:30

Just an update...It is now over 2 months that the claim was logged and still no resolution. I still need to continuously request feedback!

bradley.moonsamy bradley.moonsamy's update15 Jan 2020, 16:30

Reviewer Update

Just an update...It is now over 2 months that the claim was logged and still no resolution. I still need to continuously request feedback!

bradley.moonsamy bradley.moonsamy's updateReviewer Update

26 Feb 2020, 09:26

4 months later....still waiting conclusion. Terrible service is an understatement. I still need to prompt feedback otherwise nothing happens.

bradley.moonsamy bradley.moonsamy's update26 Feb 2020, 09:26

Reviewer Update

4 months later....still waiting conclusion. Terrible service is an understatement. I still need to prompt feedback otherwise nothing happens.