Pathetic Service

<p>I have had my building insurance for just over 3 years with Standard bank, I submitted my first claim </p> <p>for lightning damage in December 0f 2016, it is almost impossible to get a hold of the call centre agents and eventually when you do get through they say that the claim is with another department. After complaining for almost 4 months I eventually reported them to the Ombudsman who are discussions with the bank who only agreed to pay 1/10 of the claim, how do they get to this is figure has yet to be uncovered, in the meantime my account is being debited. Will be changing all accounts in the near future.</p> <p>Although they are still debiting my account after I initially lodged the claim 6 months ago, they have indicated that I should wait for the Ombudsman</p>