Pathetic service

<p>Good day</p> <p>I put a claim in on the 25-11-2016, plumber came out and said Standard bank will contact me, well no one has to date. I phoned Standard bank on the 7th of December to find out what is going on and told them that my laminated flooring is still ruined, my fiancé and I have fixed the outlet pipe, the same thing happened in 2013 when the outlet pipe and the toilet bowel was cracked but thank goodness we saved the laminated flooring. This time my son peed and pulled the chain and walked not realizing the outlet pipe was ripped out (the new outlet pipe that standard bank replaced in 2013) in his bedroom. On the 7th of December i phoned and a John at Standard bank got a contractor out to my residence for the laminating flooring.</p> <p> </p> <p>On the 15th of December the contractor phoned me to let me know my claim has been rejected by Standard bank.</p> <p> </p> <p>I have send so many mails out to standard bank and my mails get read but not answered or blatanly deleted without reading it, I have proof of that. I send a mail out today and till now no respond again. </p> <p>I would like to know why my claim has been rejected and why standard bank is ignoring me, they take my money every month for insurance but I get no joy from them, I am insured and now they don't want to py for the same fault that happened in 2013.</p> <p> </p> <p>Please help.</p> <p>Dorothea </p>