Pathetic Service

I am very disappointed in the service received. Lodge a claim on the 5th of March. Warm water pipes under the floor are leaking. On the 8th of March they send out a plumber which stated the claim will be too high we must ask for a cash payout. The next day the builder came to assess. Same story. On the progress report on the claim it states "JOBS COMPLETED." But nothing has been done. so all those people got there money, but the pipes are still leaking. At this stage the water is damaging the foundation. Not sure where the bank gets there contractors from but they are only in the game for the money. At this stage my water bill is sky high which Standard Bank won't pay it will be my liability. I am for surely in the wrong business. If I ever treated a client so poorly I would surely not have a job anymore. Pathetic service.