Pathetic response from the company

I submitted a claim (21/101095) for damage due to lightning on 5 December. On 20 December I eventually got then as far as to send met an Agreement of Loss. Despite numerous promises the past two week, the money is still not paid out. On 15 December I summitted a different claim (21/104789) for lightning damage. The AoL was sent to me on 29 December and the next morning the funds was in my bank. I cannot believe that the same bank can give customer such ****py service. I J Viljoen Nelspruit.