PATHETIC RESPONSE

On the 31st October I logged a complaint for the poor service I received from Standard Bank Insurance. Only an hour after my complaint was logged, I was contacted by the Claims department to resolve my issue. Interestingly enough, the last word from them was when I received a message on my phone with my claim number and the e-mail address where I need to send the damage report and quote. Now I wonder why is it necessary for me to make use of this platform to communicate with them, clearly this is the only way to get reaction from them? Since Monday, 6th Nov, Iv'e been trying desperately on more than 1 occasion to get hold of the claims department for a progress report on my claim. They do not answer on any e-mails, they don't answer their phones whatsoever and this is resulting in a very irritating scenario. Using both my landline and cellphone at the same time for more than 25 minutes, my call continiously stay on hold with the sorry excuse that they are experiencing high call volumes.