Pathetic! Pathetic! Pathetic! Pathetic! Pathetic!

RUN FOR THE HILLS!

I have been with Standard Bank insurance for 2 years. ********** service. I cannot get hold of them to lodge a claim. Been tryong for a week. They don't answer the claim line. When I get tbrough to another department they transfer me and then the call drops. I went into a queue for them to call me back and they never did. I got an SMS from that queue with the incorrect email address in the SMS so couldn't even email them. I then found the right email address and emailed it and got a response that they would respond to me within 48 hours. IT HAS BEEN 5 DAYS!!!