pathetic pathetic customer service

The following is an extract that i sent to my prestige banker... --- I sent the request below a week ago and all I have received so far is a "Your request is important to us and we will attend to it shortly. " response. I went into the bank to twice and had to leave because I ran out of time queueing. Also called the numbers( insurance and home-loans) and had to hang up because of high call volumes. A 3rd time to the bank and only received the schedule - no history. I went into Absa to get the same information (whom I do not bank with) - and I got it within 10 minutes. -- All I received so far is duplicate copies of my schedule - still no history...cutting ties with standard just became a reality