Pathetic non-existent service that no one should ever have to deal with.

If it was possible to give this pathetic company a score of -100 I would do so. I logged the claim for my garage doors 3 weeks ago and since then no one from Standard Bank Insurance has EVER contacted me. I have to call them every 3 days to follow up and hold for AT LEAST 40 minutes every time only to get ridiculous responses. The worst of which is that their contractor came to my house, LOOKED at the garage doors and reported that he didn't "see any signs that there is an issue". He did not even try to open the garage doors, which is the issue! I wasn't home at the time and the lady that was here confirmed that he did absolutely nothing. I called again to follow up and when they told me this they wanted to send the same contractor who **** to my house. After insisting that someone else be sent, they eventually did send a different contractor a week later. He confirmed with me on the phone (because he had called me to confirm the time so I had his number) that there is an issue and he had sent Std Bank the report last week already. I called today and held for 46 minutes. Finally a consultant answers and reads me the report of the first contractor who had done absolutely nothing!!! I was explaining to the consultant that it's IMPOSSIBLE that there's nothing wrong because the doors don't work and he promptly put the phone down in my ear. After over an hour on the phone! I am beyond stressed and upset and disgusted with Std Bank Insurance. No one should ever ever ever ever use them. Their customer service is non existent and they know that the only way clients can contact them is by calling and holding for a very long time so they don't care to put the phone down - it will be an hour before I get to speak to someone ELSE again and it won't be that particular consultant's problem anymore. I feel so sorry for clients who don't have the time or airtime to follow up. This is over and above my other claim I made where my tap was ****** - not one person from Std Bank has called me about it since I logged that claim a month ago. I had to pay someone to fix it myself. They're probably still "allocating a service provider" which is what they told me every time I followed up. Pathetic. Disgusting!! Whoever is running Std Bank Insurance should be fired along with anyone else in a senior position there. Have you no pride in the "services" you provide? Don't wait to be fired - resign !!