Pathetic, indifferent service

Absolutely abysmal service! The motor of my gate malfunctioned a month ago and I attempted to phone in a claim. Good luck with getting through to them - it's like trying to get hold of a government department. After a load of wasted air time I had to go through in person, at my own expense, to their offices in Constantia Kloof. I finally get an assessor sent and a contractor is appointed for a quote. My claim number is 18/095340. Waited for ages for the contractor to contact me until I had to phone them myself and get them to come out. I get told they will organize with Standard Bank and everything will be taken care of. That was last week and I haven't heard a thing since. Nobody bothers following up. After a month I still have a gate that does not open or lock and I have my wife and two young children at home in a compromised security situation. But hey, no worries - as long as the idiot keeps paying his premiums every month, it's all good. I also have a policy with Outsurance and every single time I've had a claim, it's been resolved within a few days. They organized everything and I didn't have to do any legwork. I think it's time I moved all my policies to them.