MF
Marius F
1 reviews | Active since Sept 2019
29 Jul 2020, 13:02
Pathetic, Incompetant, *******.
I have been with Standard bank housing insurance (SIL). Appprox. 3 + years. Once a year the electricity stated giving me problems being the power from the Distribution Board disconnecting the power in my house. I thought nothing of it as it was so few. It then started getting gradually worse like maybe once or twice a month. I complained to SIL and they send someone to try and find the fault. He did NOT FIND ANY FAULT ??? This problem started getting worse. From May it started spiralling out of control. It started happening every day. I got so worse that for the last 3 weeks the starts disconnecting 20+ times a day. I am NOT exaggerating and you are very welcome to come see for your self. I have been corresponding with them daily for the last approx. 3 weeks. And guess what ….. yes all I get excuses and apologies the very same as I am going to get on this complaint. And yes, they are taking your money EVERY month and laughs at you for being so stupid and think that they will help you with any problem. Anyone who can give me advise to what next because I'm contemplating assault to do very serious bodily harm at their management.
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Replies (4)MF
Marius F's updateReviewer Update
03 Aug 2020, 17:07I had a very quick phone call @ 15h15 promising me super service. Indeed
I was phoned back to say they appointed another service provider. At approx. 18h00 19h00 I had to phone to make contact with the service provider to make an appointment (I'm sure If I did not phone I would still waiting for him) The service provider would've submitted a report to SIL. Its Monday afternoon and I'm still waiting for that "super" service I was going to get. No response, no phone calls. Everything in or outside my property is not charged and not working for that matter. My implements motors is starting to give-in due to sudden electrical surges that happens every time I have to switch on the distribution board.
Just wondering who is going to pick up the tabs if the implements is rerig hulle gat gaan sien. Remember I have your address now.
I was phoned back to say they appointed another service provider. At approx. 18h00 19h00 I had to phone to make contact with the service provider to make an appointment (I'm sure If I did not phone I would still waiting for him) The service provider would've submitted a report to SIL. Its Monday afternoon and I'm still waiting for that "super" service I was going to get. No response, no phone calls. Everything in or outside my property is not charged and not working for that matter. My implements motors is starting to give-in due to sudden electrical surges that happens every time I have to switch on the distribution board.
Just wondering who is going to pick up the tabs if the implements is rerig hulle gat gaan sien. Remember I have your address now.
MF
Marius F's update03 Aug 2020, 17:07
Reviewer Update
I had a very quick phone call @ 15h15 promising me super service. Indeed
I was phoned back to say they appointed another service provider. At approx. 18h00 19h00 I had to phone to make contact with the service provider to make an appointment (I'm sure If I did not phone I would still waiting for him) The service provider would've submitted a report to SIL. Its Monday afternoon and I'm still waiting for that "super" service I was going to get. No response, no phone calls. Everything in or outside my property is not charged and not working for that matter. My implements motors is starting to give-in due to sudden electrical surges that happens every time I have to switch on the distribution board.
Just wondering who is going to pick up the tabs if the implements is rerig hulle gat gaan sien. Remember I have your address now.
I was phoned back to say they appointed another service provider. At approx. 18h00 19h00 I had to phone to make contact with the service provider to make an appointment (I'm sure If I did not phone I would still waiting for him) The service provider would've submitted a report to SIL. Its Monday afternoon and I'm still waiting for that "super" service I was going to get. No response, no phone calls. Everything in or outside my property is not charged and not working for that matter. My implements motors is starting to give-in due to sudden electrical surges that happens every time I have to switch on the distribution board.
Just wondering who is going to pick up the tabs if the implements is rerig hulle gat gaan sien. Remember I have your address now.
MF
Marius F's updateReviewer Update
04 Aug 2020, 12:18It's Tuesday 12h00.
Not so much as a peep, feedback or any response thus far.
Still cannot prepare any food, cannot do my laundry and any external accessories batteries are not charging. Had to clime over high precon wall to open my motor gate manually.
Not so much as a peep, feedback or any response thus far.
Still cannot prepare any food, cannot do my laundry and any external accessories batteries are not charging. Had to clime over high precon wall to open my motor gate manually.
MF
Marius F's update04 Aug 2020, 12:18
Reviewer Update
It's Tuesday 12h00.
Not so much as a peep, feedback or any response thus far.
Still cannot prepare any food, cannot do my laundry and any external accessories batteries are not charging. Had to clime over high precon wall to open my motor gate manually.
Not so much as a peep, feedback or any response thus far.
Still cannot prepare any food, cannot do my laundry and any external accessories batteries are not charging. Had to clime over high precon wall to open my motor gate manually.
MF
Marius F's updateReviewer Update
07 Aug 2020, 17:47Here we are Friday 07/08. Still waiting .
Thought I will contact them again.
And I quote "
Your 8 days came and it’s gone. But I suppose I should’ve known better. Hopefully I misunderstood and that will be 8 weeks and not 8 days to respond / attend to my problem?? I’m 100% sure that the pathetic service will be blamed on Covid, but you’re all working from home ?? attached a record of the dates + time + day which I total doubt if it’s true !!
Once again I challenge/dare anybody from your dept. to just come and sit here with me for 3-5 hours to observe if I lie on not.
But none of you have such a problem so you CARE **** and GIVE A **** about the problems and FRUSTRATIONS I’m experiencing.
STOP BULL****TING ME AND FIX THE ****** PROBLEM I'm sure I will once again get the automated message sent by a bot
WOOW. Just after I mailed them, I suddenly got a call again and was promised once again that on Monday an electrician will come to evaluate the extend of the problem.
YIIPPEEEEEEE.
Lets see what happens
Thought I will contact them again.
And I quote "
Your 8 days came and it’s gone. But I suppose I should’ve known better. Hopefully I misunderstood and that will be 8 weeks and not 8 days to respond / attend to my problem?? I’m 100% sure that the pathetic service will be blamed on Covid, but you’re all working from home ?? attached a record of the dates + time + day which I total doubt if it’s true !!
Once again I challenge/dare anybody from your dept. to just come and sit here with me for 3-5 hours to observe if I lie on not.
But none of you have such a problem so you CARE **** and GIVE A **** about the problems and FRUSTRATIONS I’m experiencing.
STOP BULL****TING ME AND FIX THE ****** PROBLEM I'm sure I will once again get the automated message sent by a bot
WOOW. Just after I mailed them, I suddenly got a call again and was promised once again that on Monday an electrician will come to evaluate the extend of the problem.
YIIPPEEEEEEE.
Lets see what happens
MF
Marius F's update07 Aug 2020, 17:47
Reviewer Update
Here we are Friday 07/08. Still waiting .
Thought I will contact them again.
And I quote "
Your 8 days came and it’s gone. But I suppose I should’ve known better. Hopefully I misunderstood and that will be 8 weeks and not 8 days to respond / attend to my problem?? I’m 100% sure that the pathetic service will be blamed on Covid, but you’re all working from home ?? attached a record of the dates + time + day which I total doubt if it’s true !!
Once again I challenge/dare anybody from your dept. to just come and sit here with me for 3-5 hours to observe if I lie on not.
But none of you have such a problem so you CARE **** and GIVE A **** about the problems and FRUSTRATIONS I’m experiencing.
STOP BULL****TING ME AND FIX THE ****** PROBLEM I'm sure I will once again get the automated message sent by a bot
WOOW. Just after I mailed them, I suddenly got a call again and was promised once again that on Monday an electrician will come to evaluate the extend of the problem.
YIIPPEEEEEEE.
Lets see what happens
Thought I will contact them again.
And I quote "
Your 8 days came and it’s gone. But I suppose I should’ve known better. Hopefully I misunderstood and that will be 8 weeks and not 8 days to respond / attend to my problem?? I’m 100% sure that the pathetic service will be blamed on Covid, but you’re all working from home ?? attached a record of the dates + time + day which I total doubt if it’s true !!
Once again I challenge/dare anybody from your dept. to just come and sit here with me for 3-5 hours to observe if I lie on not.
But none of you have such a problem so you CARE **** and GIVE A **** about the problems and FRUSTRATIONS I’m experiencing.
STOP BULL****TING ME AND FIX THE ****** PROBLEM I'm sure I will once again get the automated message sent by a bot
WOOW. Just after I mailed them, I suddenly got a call again and was promised once again that on Monday an electrician will come to evaluate the extend of the problem.
YIIPPEEEEEEE.
Lets see what happens
MF
Marius F's updateReviewer Update
11 Aug 2020, 17:57At last I got a reaction. Someone was sent very quickly to assess the extend of the problem I was experiencing. As I am sitting with abated breath, I was very hopeful. Well today 11/08, I received the hopeful phone call and guess what …………… like all the ba***ts in this insurance business "SORRY THEY DO NOT PAY BECAUS OF (100s) excuses and that this is not their fault. Diligently paying my monthly installment for 3 YEARS, they will ALWAYS find someway to sc***w you over good and proper. You cannot never ever win and you will have to BEND OVER EVERY TIME. I will never recommend Standard Bank house insurance as they are as my heading says.... Pathetic, Incompetant, *******. The worst of all is maybe when you bent over, they did not use a DROP OF VASELINE
MF
Marius F's update11 Aug 2020, 17:57
Reviewer Update
At last I got a reaction. Someone was sent very quickly to assess the extend of the problem I was experiencing. As I am sitting with abated breath, I was very hopeful. Well today 11/08, I received the hopeful phone call and guess what …………… like all the ba***ts in this insurance business "SORRY THEY DO NOT PAY BECAUS OF (100s) excuses and that this is not their fault. Diligently paying my monthly installment for 3 YEARS, they will ALWAYS find someway to sc***w you over good and proper. You cannot never ever win and you will have to BEND OVER EVERY TIME. I will never recommend Standard Bank house insurance as they are as my heading says.... Pathetic, Incompetant, *******. The worst of all is maybe when you bent over, they did not use a DROP OF VASELINE