Pathetic emergency home assistance.

My geyser burst and ceiling was damaged and on Monday 1 June I logged an emergency home assist claim on email with Standard bank home insurance. It's Wednesday, 3 June and no one has contacted me. I have been holding the line to get some feedback for the whole day. I bought 200 minuets and I've used almost all my minutes. Pathetic to say the least. Is this how they treat their customers during an emergency. I'm cancelling my life insurance and funeral insurance with immediate effect. Very disappointed.