Pathetic customer service

Absolutely pathetic service from such a huge organization. 4 and half months post Durban floods, over 40 calls to the call Centre, accepting an offer to be settled and completing the AOL plus supplying banking details, and I'm no closer to having my claim finalized. The call Centre is highly *********** and if the agent doesnt cut the call after 20 + minutes of you being on hold, they promise to follow up and call back and never do. We are entering the rainy season in Durban and my property is extremely unstable and I am unable to do anything without Standard bank approving the *** July till now, we at the stage of authorization. 1 n half months just to authorize. Absolutely ridiculous.