Pathetic Customer Service

<p>I pay my insurance premiums monthly to Standard bank but their service is disgusting.</p> <p>No.1 you cant even get hold of them via their call centre. You hold on the line for more than 15 minutes and then the call hangs up.</p> <p>I lodged an insurance claim with Standard Bank on 11 November 2016 (Claim no: 16/091947). Standard bank conveniently walks away from the claim and leaves their contract to deal with my concerns. Clearly a lack of customer focus - something i have been experiencing with them for the past 5 years. But clearly there is no improvement and land up in the same situation everytime. In January 2017 the contractor appointed to handle my claim made contact with me to carry out the repairs. However My claim has not been fully honoured as my outbuilding roof still experiences roof leaks and it was assessed during the initial claim process. I would like standard bank to know that i have maintained my roof to the best of my knowledge and unfortunately if leaks arose that could only be picked up during severe rains which come from a certain angle. Please can a responsible person from Standardbank make contact with me to address my problem.</p> <p> </p> <p>Your turn around time to dealing with matters is just pathetic.</p> <p>And take responsibility for the agreement you have with your client. Do not ***gy back of contractors whom are left to face all the difficult questions.</p>