PATHETIC CLAIMS SERVICE!!!

<p>My claim was rejected due to "defective design", firstly they had telephonically advised that the claim was rejected but never sent through the formal rejection letter. Upon following up it was discovered the claims consultant had my email address incorrect and never bothered checking what the correct email address was to re-send it to make matters worse the claims consultant in question used a "copy and paste" letter as a draft as the letter was not even addressed to me. I then esalated the matter to the Complaints Resolution Department whom are even worse then the claims consultants as you have to hound them for feedback up to and including the TEAM LEADER who does not have the courtesy of responding to emails. After numerous telephone calls they are still standing by the reason for rejection but I am yet to recieve written confirmation thereof!! </p>