PATHETIC CLAIMS SERVICE

I had tried registering a claim for a burst geyser pipe which up to date I still do not have any luck. I send emails upon emails to which I have no response to, try calling and you put on hold for more than 5 minutes and no one answers, I then try calling Standard Bank Insurance Brokers Sales Division - and wow someone answers. Efficient service to make a sale yet when you have a claim, there is absolutely no customer service... Will definitely be cancelling my policy with Standard Bank Insurance Brokers.