Pathetic & atrocious service. No response to queries and instructions, and monthly insurance premiums STILL being deducted despite cancellation orders.

Pathetic & atrocious service. When I at last received my policy documents on June 11 2025 which I wanted to review (after numerous requests since Feb 2025) I then tried to cancel it. All communication from Mr Cele <***> stopped the moment I instructed him to cancel my policy. At the beginning of July, I was AGAIN debited despite my cancellation instructions. I then wrote to the so-called complaint department <***>. No response. I wrote again. Finally, somebody told me the issue was referred to <***>. I have contacted them 3 times now and STILL NOTHING. I cannot go to my branch because I am travelling in the UK. Absolutely pathetic service. When I get back, I will cancel all my SB accounts and products, go to a new bank, and warn as many people as I can reach via social media: STAY AWAY FROM STANDARD BANK.