Pathetic, as expected

As if anyone needs to be informed ... absolutely pathetic service. Been a loyal Standard Bank client for >20 years, started a home loan + insurance last year, now claiming for what should be a very straight-forward geyser replacement. After paying the contractor directly for labour + materials, I've been back-and-forth with no less than 6 Standard Bank employees trying to get my claim approved and paid out, providing details and PoPs multiple times. Patrick Forgus was somewhat helpful up to a point, shifting the work over to Rebecca Makhabane, who is simply ignoring my emails. Do yourself a favor: stay away.