Pathetic and useless

I am so disappointed in Standard Bank Insurance. I lodged a claim for my washing machine on the 30th August. They called back 3 weeks after lodging the claim to say the can't find the parts for my washing machine. I logged a complaint at their complaints department. Guess what, they send me an email 8 working days later saying the same consultant will call be back on what's to happen now. They also indicated that the complaint number will now be closed. It's exactly 3 months now since I've logged the claim and every month on the 15th they glady take their premium without think oh we have a problem to fix before taking her hard earned cash. Don't ever ever sign up with them for insurance you are promised to get nothing but frustration. I'm sure they thinking "why is she complaining about a washing machine who needs one" well I do wouldn't have insured it if it wasn't important to me. Would hate to see what would happen if my jewelry went missing. 20 years before you get your insured amount. These people are pathetic. They can't handle banking not sure what made me think they capable of handling something as simple as insurance.