Pathetic and disappointing service as always

I got into a minor accident on 21st of Jan with my car, called standArd bank vehicle finance insurance to claim. I was informed that because I had cancelled my policy that month they would have to re open it for them to load the claim yet when I cancelled the . policy I was informed that I would still be covered for that entire whole month. I was informed on the phone that the policy was re opened and a claim was logged. No one has contacted me since that day concerning my claim, my car is still with a dent and amazingly the premium was deducted for Feb... This is really disappointing and pathetic, when I called today I was told no claim was logged.