Pathetic

I reported a leaking geyser on Monday 15 January 2024, claim no:24/005029, was told the job will be assigned to a plumber of their choice before 16:00, at 16:00 two hours later no sms to confirm a plumber, i had to phone again and only then was a plumber assigned!. Plumber went out on Tuesday 16 January and confirmed it was a burst geyser, then an hour later told me he is not allowed to replace the geyser because it's a solar geyser(I informed the agent when I reported the problem that it was a solar geyser and I told the plumber when he phoned for an appointment), so another day wasted, had to phone twice the next day to get a plumber, no call back from insurance to find out if all is well with the job, now today 5 days later the geyser is replaced and working. If I was allowed to use my plumber the job would have been done in 1 day and everyone would have been happy but the insurer must use their plumber that's useless and should not come near any plumbing. So Standard bank insurance your service suck and I WILL be getting another company to insure my building needs, expect my call to cancel soon!!