Pathetic

<p>My parents are insured by standard bank. My father passed away in December 2016. During that time there was terrible weather conditions in the area where my mother and father lived. When my mother returned home after dealing with his death and funeral and all the drama the ceilings were very badly damaged. My father was busy repairing the roof before the storms hit and he passed away in this time. </p> <p> </p> <p>My mother who is still grieving the loss of my father asked for standard bank insurance to assess the damage her insurance claim was denied . The reason being the roof was not being maintained. How can it be when it was impossible to do this and while my dad was taken away while trying to maintain the roof . </p> <p> </p> <p>First of all we as a family are shocked by the way standard bank is treating my mother while she has to cope with leacking ceilings after my fathers deatg and sending out the most unsympathetic assessors out who do not understand what the situation is. I am utterly shocked and we will withdraw any business witb standard bank after the way they deal witb people after a personal loss. </p> <p> </p> <p>Unsympathetic is an understatement </p>