Pathetic

<p>Pathetic absence of service from Standard Bank Insurance. Motor glass claim, which I have already settled with PG Glass, submitted 19.1.2017. Despite several telephonic enquiries no reaction to date. As I have already paid the service provider all Standard Bank needs to do is to refund me the nett amount after subtracting the excess amount. That they could not figure out after two months. Furthermore, it remains a time-consuming effort to get hold of them at their call centre. Considered absolutely pathetic in light of Standard's standing in the world economy.</p>