Pathethic customer support from STD Bank

Not sure there are enough words to describe the frustration and inability to be able to get a hold of anyone for a claim. Firstly, I did not provide proof of insurance in time, so STD bank decided to impose STD BANK MOTOR ASSIST COVER 1 for R1273.96, no proof of cover sent, no policy schedule sent, even when I managed to once get a hold of some.

so no surprise when I had my first claim, I had spend over n Hour, having to phone more than 6 numbers, been transferred to more 10 people consisting hearing its the wrong department...

However, everyone profusely apologizes for the inconvenience cause, as that automatically makes this process a lot less painful and so much more less frustrating that your own staff dont even know how to support customers...

I saw there are more complaints about the same issue, yet, clearly nothing has been done....